Questioning’s DNA Results

Today, I fired off an email to’s Customer Support to let them know that I had my DNA re-tested with Family Tree DNA after my initial disappointment with the service there.  Results are due back in January.

When my DNA order was fulfilled more than a year ago by, there was a problem “uploading” the data to the DNA Console of   Whenever I initially logged into the console, it would not show me any results. So after many go arounds with support, the problem was reportedly fixed.  Now, when I look at the results though, I don’t see a single reference to my father’s name.  80% of the results are coming back as being related to people with the surname of “O’Leary”.  Now I understand that adoption and/or other issues may affect the surnames, but with that initial “upload” error mess, I seriously wonder whether my results were screwed up with someone else’s.  I really didn’t ever get any satisfactory explanation of what really happened nor did I ever feel comfortable that I am looking at the proper results. Clearly I felt like a “pioneer” with the Ancestry DNA project.  When I asked for a free retest, I was denied.

So, two weeks ago, I decided to have my DNA retested by Family Tree DNA. The full boat.   I really hope the error wasn’t on the part of  If the DNA doesn’t match, I think at the very least I will deserve a refund from

No reply is necessary unless you have new information as to what happened with my results.  I just thought you should know that i am one potentially unhappy customer with your service… but  I think I told you that in an earlier communication.

If the results match, then at least I can rest comfortably knowing that  I did have the correct results all along.  But until that second set of DNA results arrive, I will always question whether I am looking at my relatives in the DNA console.

I guess we will know soon.

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About the Author

Philip (Phil) Hayes is the CEO of Sirius Innovations, LLC. As CEO of Sirius Innovations, LLC, he served as a Technology Solutions Consultant and Web Applications Programmer for fortune 500 companies, large municipalities and hospitals. He is fluent in the SQL, ColdFusion, PHP and Javscript programming languages. He is also a power user of the WordPress Content Management System, commonly used for blogging. Phil's latest product development includes a service called 'Map The Past'. The advanced, yet easy to use functionality offered in this product will enable its members to "Walk in the Footsteps of Their Ancestors". Phil became a Genealogy addict when in 1998, his Uncle, Lloyd W Lewis, sat he and his wife down on the deck of his Uncle's Pennsylvania home and told them the story of his Great, Great Grandfather Henry W. Lewis, the Privateer. The story was so intriguing that Phil found himself yearning for more details. Hence…. Philip Hayes, the Genealogist was born. Leveraging his technology skills, Philip has grown and developed the family tree well beyond what his Uncle could have ever dreamed of. Combining the power of technology and the primary sources from historical documents, Philip developed his own family history web site, based on the Word Press Content Management System ( Upon publishing the site, it has inspired many people to develop interest in the family's history and has connected Philip to several undiscovered relatives and their family stories. Phil is a member of numerous historical and genealogy societies, including the Association of Professional Genealogists

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